Returns & Refunds Policy

Welcome to www.zidellaherbals.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.

Acceptance of Terms By using our website, you confirm your acceptance of these terms. If you do not agree with any of these terms, please refrain from using our site.

Products and Services Zidella Herbals provides herbal and Ayurvedic products through our website. We reserve the right to modify, discontinue, or update any product or service at any time without prior notice.

Pricing and Payments

Prices listed on our website are accurate at the time of publishing and subject to change without notice.
Payment must be completed before the shipping of any product.
All transactions are processed through secure payment gateways. Zidella Herbals does not store sensitive payment information.

Order and Shipping

Once an order is placed, you will receive a confirmation email.
All orders are shipped through trusted third-party logistic services such as Delhivery, Xpressbees, Ecom Express, etc.
Orders are generally delivered within 7 days, although delivery may occasionally be delayed due to reasons beyond our control, including delays by courier partners.
Tracking details are provided to customers within 24 hours of the order being shipped.

Returns and Refunds

Due to hygiene and safety reasons, we do not accept returns or exchanges once the product seal is broken.
Returns are accepted only if the customer receives damaged or expired products. In such cases, customers must contact us immediately upon receipt of the product.
Our team will verify the claim of damage or expiry. After successful verification, we will arrange a return pickup.
Refunds are processed upon receipt and inspection of the returned product.
Shipping charges are non-refundable unless the return is due to our error.

Intellectual Property All content on this website, including text, images, graphics, logos, trademarks, and software, is the property of Zidella Herbals and protected by applicable intellectual property laws. Unauthorized use or reproduction of any content is prohibited.

User Conduct Users agree not to:

Use the website for unlawful purposes.
Attempt to interfere with or disrupt the operation of the website.
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.

Limitation of Liability Zidella Herbals shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of, or inability to use, our website or products.

Disclaimer The products available on Zidella Herbals are herbal and Ayurvedic in nature. They are not intended to diagnose, treat, cure, or prevent any medical condition. Consult a healthcare professional before use, especially if pregnant, nursing, or suffering from medical conditions.

Third-Party Links Our website may contain links to third-party websites. Zidella Herbals does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites.

Changes to Terms & Conditions We reserve the right to update, change, or replace these terms at any time by posting updates on this page. Continued use of the website following any changes constitutes acceptance of those changes.

Governing Law These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be resolved in the jurisdiction of Surat, Gujarat, India.

Zidella Herbals
OFC - 143,4th-Gruham Icon, Amroli

Surat, Gujarat - 3941007.
Email: zidellaayur@gmail.com
Phone: +919979957586

FREE DELIVERY FOR PREPAID ORDERS 🛍️